Code of Conduct
From EGN Wiki
EGN (EFTel Games Network) provides online games, voice and file servers hosted in Australia, that promote a friendly, fun and fair environment for everyone. From time to time there can be people who will try to ruin the gaming experience. In this instance, these persons may be kicked or in some cases banned (permanently), via manual or automated means. Please remember that it is your responsibility to secure all access to games on your computer so that others do not cheat on your account and lead to a ban. If your Unique ID, CD Key or Account is banned for cheating by a person other than yourself, the ban will not be removed.
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Public Code of Conduct for Players
Below is an incomplete list of the sorts of conduct that is unacceptable on EGN's servers, which can and will result in a temporary or permanent ban:
- Impersonating or abuse of EGN administrators - this includes racist remarks, swearing, baiting or using their aliases, real names, or other references.
- Bulk messaging in-game (otherwise known as spam).
- Swearing, racist remarks or making discriminatory comments (including gender or sexual persuasion based). This includes using offensive language (either in text or audio chat, in your player name or with a spray image)
- Excessive use of in-game voice communication features, to speak or broadcast music.
- Excessive use of in-game features unnecessarily, such as flashing your own team members. No more then "1" HE Grenade, "2" Flashbangs and "1" Smoke Grenade are to be purchased each round or deliberately blocking a narrow doorway
- Use of third party applications or in-game commands to an advantage (unfair or not), also known as Cheating or Hacking or walling.
- Behavior which effects the natural style of the game, such as Camping or Team Killing - i.e. CT objective is to save the hostages, CT's should not be camping, T's should be planting the bomb.
- Abusing map bugs and/or game glitches, such as sky walking or silent planting.
There are other things which will fall into the category of unacceptable conduct and they will be up to the discretion of the Admin who is present at the time to decide on as they occur. Generally speaking common sense prevails and should be used by players - if you feel you need to ask if something is acceptable conduct or not, then it probably isn’t. If still unsure please ask an EGN Admin.
Admin Code of Conduct & Moderator Guidelines
All EGN Server administrators are to act in a professional and courteous manner to all players. Like the public code of conduct above, administrator/moderators will also follow a set of rules as outlined below. If administrators break these rules, they will be warned and in extreme circumstances lose their privileges.
The Commandments of an EGN Administrator
- All administrators must be active on both gaming servers as well as the EGN forums.
- All bans entered into the database must have a demo/evidence attached or on file (which can be requested at any point in time). Bans must be made through the ban system in the administrator area or it will not be processed. If a ban in the database has no evidence/demo to support it (unless it is MeoW, snafu, myg0t, project7, unconnected, TheAdventureclub clan(CS Only) & Japs). Repeat offenders from here on will need a demo attached to back up the ban, otherwise it will be removed period.
- SM bans are allowed, but they still must be entered into the ban data base. An sm ban can only be made on those that are mentioned above and here (MeoW, snafu, myg0t, project7, unconnected, TheAdventureclub clan(CS Only) & Japs).
- All EGN administrators must conduct themselves in a professional manner while on the servers and forums of EGN. You are representing the image and brand of EGN, administrators who act with immaturity will earn themselves a warning, or in severe circumstances removal of all privileges.
- Do not at any point bait anyone on EGN servers or on the forums, it will not be tolerated. If you are caught doing this you will earn a warning.
- At no time is any Administrator to have any form of cheats installed on their computer or be part of a cheating community. The only exception will be with prior approval or discussed with a member of the EGN Management Team. Failure to observe this rule will lead to a warning or removal of administrator privileges.
- All EGN administrators are to be at least 17 years of age. If you lie about your age, privileges will be removed.
- Servers should never be passworded. Exceptions to this rule are:
- If the server is a dedicated war, pug or competition server.
- If you have written permission (dated) from EGN Management.
- In the instance that servers are to be locked, all players on the server should be notified 10 minutes before they are kicked.
- Avoid manually performing a ‘changelevel’ on a public server - instead call an 'admin_vote_map <map>' command or tell the players to vote the map in. This also includes other settings other than default.
- Banning a player should be executed when the player’s behavior ruins the experience for other players, i.e. breaking rules in the EGN Code of Conduct.
- All EGN administrators will need to notify Management if they are inactive for a period longer than two weeks. This way when it comes time to see who is still active, they do not end up loosing their privileges.
- Only management administrators can un-ban players. Any administrators found to be removing bans via the servers (regardless if they are trying to fix a mistaken ban) will have their privileges removed, no second chances. Various stats generators run for the EGN Servers can provide any information needed on player activities and the like. If actual log data is required, please email your requests to support[at]egn.com.au.
- Never comment negatively in public about other games networks or communities. EGN is on good terms with the other games networks, communities and we do not want this to change.
- Never ‘spam’ the servers with rcon say commands. Do not assume the players are stupid, say it once or at most – twice.
- All administrators should read and understand the EGN Public Code of Conduct. If these rules are broken, you have every right to exercise a kick, ban or warning within reason. These rules also apply to EGN Admins.
- All pre-caution should be taken when executing rcon commands. It is very easy to execute the wrong <rcon-server>.cfg in game, or in HLSW. A good method for confirming which server you are on, is to perform a ‘rcon status’ command.
- Any administrator banned for cheating in another network will have administration privileges removed.
- Any Admin found breaking the rules that are set in the Public Code of Conduct for Players will have their privileges removed, no exceptions and no excuses.
- If any administrators have any queries regarding these rules please email/contact EGN Management. Logically, if you have to ask if it is acceptable then it most likely is not.
EGN Forum Moderator Guidelines
A handful of administrators will have Forum Moderator privileges - please make sure to abide by the rules below,
- If the thread is spam (i.e. URL's in their first post, unrelated material, inappropriate material), delete the whole post/thread.
- Try to avoid editing other people's posts; we prefer not to censor posts as people are entitled to their opinions and we at EGN promote free speech. If a post is edited, please input a reason for your edit.
- If people have ban enquiries/abuse reports, kindly suggest they use the specific support tool (linking it), and then close the topic. If they continue to post repeat topics, get in touch with a Management Admin, and their account will be disabled.
- If the situation is too difficult or you are not sure please inform Management.
- If you come across unlinked links in posts, you're encouraged to edit the post, and properly link the unlinked link.
Reporting Unacceptable Conduct
If you find other players (this includes Admins) ruining the gaming experience, you are encouraged to report this via the Report Abuse/Cheating Form with appropriate evidence.
Penalties
The only form of unacceptable conduct where no discretion is involved is cheating. If you are caught, you will be banned permanently. There will be no exceptions to this rule. For other offenses, the Admin assessing your conduct will determine an appropriate punishment. This can either be a warning or a kick/ban on the spot - depending on the severity of the offense. If rules are repeatedly broken a permanent ban will be issued. We work on a three strike rule, once a person is about to receive a third ban, that person will be Permanently banned from the servers.
Ban Enquiry
If you find yourself kicked or banned from the EGN servers, and are unsure why, please complete a Ban Enquiry form. With-in 24-48 hours, an EGN management administrator will reply to your enquiry.
Note: An Admin will NEVER request your CD key or Account Password. Your CD key is not your Unique ID/STEAM ID. Your CD key should never be given out to any EGN Admin or player under any circumstances.
